Analytics for a Financial Services Leader

The Challenge

The client, a leading ATM Outsourcing company, effectively deploys ATMs for retail and financial institutions. They were mandated by banks to deploy a large number of ATMs across locations within a short time frame. Given the volume of ATMs and the complexities of the business, the client was looking for a solution which could help them in areas, such as ATM performance management, SLA Management and Vendor Management. They wanted help in organizing a huge volume of data coming from the ATM network, integrating it with other systems and providing an organization-wide platform for operational performance management. Additionally, the client wanted integration of financial data to revisit the ATM level breakeven values. The ATM wise profitability was required to maximize the organization’s ROI.

The Solution

Exponentia DataLabs collected, validated and integrated data sets (system generated, bank reports and user-generated) and modelled the analytics data warehouse to cater to the organization’s information and analytics requirements.


The processes required for data standardization, integration and security were integrated with client’s existing systems using Exponentia’s analytics services and hosted data discovery platform. Exponentia helped achieve the following :

  • Enabled the business users to generate insights, identify poor performing ATM’s and manage the vendors
  • Timely dashboard, reports and alerts helped the management monitor the KPIs and make informed decisions
  • SLA management ensured low penalty rates for the client and efficient vendor management

The solution enabled cost efficiency and improved ROI for the client through hosted data discovery platform, analytics and reporting.

Solution Architecture – Hosted Data Recovery and Analytics Platform

Dashboard reports and alerts


Insights and pattern identification


Scenario analysis. What if?


Data cleansing, integration and modeling