CINGULARITI - CUSTOMER SUPPORT ANALYTICS

Delight Your Customers and Improve Agent Productivity

What do Customers Want? A Great Experience

%

Customer service is very important in their choice of brand

%

Expect organizations to offer a self-service option

%

Customer service centers say their systems won’t meet their future needs

Time easier to sell to an existing happy customer than sell to a new customer

Customer Support Analytics - Exponentia DataLabs

CINGULARITI

Drive Customer Delight, improve your agent productivity and grow your business. All through one solution

Customer Support is a game changer in today’s world. It is far beyond outsourcing or training the agents on voice modulation or tips and tricks. The modern customer support organization offers incredible customer experience using these four tenets:

  • Predictive Support
  • Pre-emptive Support
  • Personalized Support
  • Profitable Support

Cingulariti, our unique Customer Support Analytics platform, enables you to effortlessly offer great experiences to your customers across all the customer support channels and right through the four tenets.

Email Support

Improve the accuracy and response rates of your emails.

Social Media Support

Always listen to your customers and resolve issues real-time.

Speech Support

No more IVRs. Understand the customer issue with just the speech and resolve

Chat Support

Deliver a personalized experience and a real-time resolution through a bot.

Cingulariti Benefits

%

Reduction in support costs

%

Increase in agent productivity

%

Reduction in support volumes

Improved customer loyalty leading to more cross sell / upsell opportunities

Get a demo and see how you can improve your customer support multi-fold

7 + 12 =

Cingulariti -Total Customer Support Analytics

Drive customer delight, improve your agent productivity and grow your business. All with one solution.

GET A DEMO Real Time Web Analytics