CINGULARITI - CUSTOMER SUPPORT ANALYTICS

Delight Your Customers and Improve Agent Productivity

What do Customers Want? A Great Experience

%

Customer service is very important in their choice of brand

%

Expect organizations to offer a self-service option

%

Customer service centres say their systems won’t meet their future needs

Times easier to sell to an existing happy customer than sell to a new customer

Customer Support Analytics - Exponentia DataLabs

CINGULARITI

Drive customer delight, improve agent productivity thereby growing your business; all through one solution.

Good customer support can be a game changer in today’s world. Cingulariti provides different platforms to organisations enabling them to offer excellent customer experience using the following tenets-  

  • Predictive Support
  • Pre-emptive Support
  • Personalized Support
  • Profitable Support

Cingulariti, our unique Customer Support Analytics platform, enables you to effortlessly offer great experiences to your customers across all the customer support channels.

Email Support

Improve the accuracy and response rates of your emails

Social Media Support

Always listen to your customers and resolve issues real-time

Speech Support

Understand  & resolve customer issue through speech

Chat Support

Deliver personalized real-time resolution through a bot

Cingulariti Benefits

%

Reduction in support costs

%

Increase in agent productivity

%

Reduction in support volumes

Improved customer loyalty leading to more cross-sell/upsell opportunities

Get a demo and see how you can transform your customer support

5 + 5 =

Cingulariti– Total Customer Support Analytics

Drive customer delight, improve agent productivity thereby growing your business; all through one solution.

GET A DEMO Real Time Web Analytics