Customer Support Agent Productivity Post

Customer Support Agent Productivity Post

15% Increase in the Customer Support Agent Productivity ; The Challenge The client is a leading provider of consumer loans. They have over 5 million consumers with the daily support volumes of over a 1000 mails. Their key challenges were:   High time consumption...
Marketing Campaign Analytics

Marketing Campaign Analytics

MARKETING CAMPAIGN ANALYTICS ; The Challenge The client is a large mobile wallet organization having millions of transactions every month. They started executing several marketing campaigns to increase their reach and brand awareness. However, the success rate was...
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