Customer Support Agent Productivity Post

The Challenge The client is a leading provider of consumer loans. They have over 5 million consumers with the daily support volumes of over a 1000 mails. Their key challenges were:   High time consumption due to manual reading and allocation of emails...

Marketing Campaign Analytics

The Challenge The client is a large mobile wallet organization having millions of transactions every month. They started executing several marketing campaigns to increase their reach and brand awareness. However, the success rate was very low compared to the industry...

Taming the text analytics challenge

Text Analytics, what is it and why are we even discussing it? If we have written a feedback for poor customer service or sent a mail to a bank asking for some assistance or even written a random post on a social networking site or reviewed some product on a blog, then...

Get more out of your store

Liza owns a chain of stores across London. She’s just finished her review with all the individual store heads. The sales were looking good overall. However, Dane, the store manager at the Oxford Street market said he reached the maximum potential and might not grow...

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