Analytics for a Financial Services Leader
The client, a leading ATM Outsourcing company, effectively deploys ATMs for retail and financial institutions. They were mandated by banks to deploy a large number of ATMs across locations within a short time frame. Given the volume of ATMs and the complexities of the business, the client was looking for a solution which could help them in areas, such as ATM performance management, SLA Management and Vendor Management. They wanted help in organizing a huge volume of data coming from the ATM network, integrating it with other systems and providing an organization-wide platform for operational performance management. Additionally, the client wanted integration of financial data to revisit the ATM level breakeven values. The ATM wise profitability was required to maximize the organization’s ROI.
The processes required for data standardization, integration and security were integrated with client’s existing systems using
- Enabled the business users to generate insights, identify poor performing ATM’s and manage the vendors
- Timely dashboard, reports and alerts helped the management monitor the KPIs and make informed decisions
- SLA management ensured low penalty rates for the client and efficient vendor management
The solution enabled cost efficiency and improved ROI for the client through hosted data discovery platform, analytics and reporting.